Privacy Policy

1. Introduction

Welcome to Carlospin Casino. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and secure your personal data when you visit our website and use our services.

By registering and using Carlospin Casino, you agree to the terms as described in this Privacy Policy. If you do not agree with these terms, we kindly ask you not to use our services.

2. Data We Collect

To provide you with a safe and enjoyable gaming experience, we collect various types of information, including:

• Personal identification data: Such as your name, date of birth, address, email address, and phone number provided during registration.
• Financial data: Information about your transactions, deposits, withdrawals, and chosen payment methods.
• Technical data: Your IP address, browser type, operating system, and device information used to access our platform.
• Usage data: Information about how you navigate our website, which games you play, and your betting history.
• KYC (Know Your Customer) data: Copies of your ID, proof of address, and proof of payment, required for legal compliance and fraud prevention.

3. How We Use Your Data

We use the collected information solely for legitimate and operational purposes, including:

• Creating and managing your player account.
• Processing your deposits and withdrawing your winnings.
• Verifying your identity to prevent money laundering (AML) and fraud.
• Providing customer support and answering your queries.
• Sending promotional offers and newsletters (if you have given your consent).
• Improving our website, game selection, and user experience.
• Complying with our legal and regulatory obligations as a licensed casino.

4. Data Sharing and Third Parties

Your privacy is our priority. We never sell or rent your personal data to third parties for commercial purposes. However, we may share your data with strictly selected and trusted partners, including:

• Payment providers: To process your transactions securely.
• Game providers: Your betting history and game IDs may be shared with software providers to facilitate gameplay (without your name and address).
• Regulatory bodies and law enforcement: If we are legally obligated to share information in the context of fraud investigations or to comply with the law.
• Marketing partners: Only the partners who facilitate our own email campaigns and promotions (subject to strict non-disclosure agreements).

5. Cookies and Tracking

Carlospin Casino uses cookies to remember your preferences, keep your session secure, and optimize our platform. A cookie is a small text file stored on your device. For detailed information on how we use cookies and how you can disable them, please refer to our Cookie Policy.

6. Data Security

We take your online security extremely seriously. Carlospin Casino implements robust technical and organizational measures to protect your personal data against unauthorized access, loss, or theft. This includes:

• The latest 128-bit Secure Socket Layer (SSL) encryption technology for all data transfers.
• Highly secured servers protected by advanced firewalls.
• Strict access controls for our staff and third parties.

7. Your Rights

Under applicable data protection legislation (such as the GDPR), you have various rights regarding your personal data, including:

• Right of access: You can request a copy of the data we hold about you.
• Right to rectification: You can ask to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Under certain conditions, you can request to delete your account and data.
• Right to restriction of processing: You can object to how we use your data for specific purposes, such as direct marketing.

8. Contact Us

Do you have questions about this Privacy Policy or wish to exercise your rights? Please feel free to contact our Data Protection Officer (DPO) or our customer support via: