Responsible Gaming

Gambling should remain a game. Discover how we help you play safely.

1. Our Commitment to Responsible Gaming

At Carlospin Casino, your well-being comes first. We want you to enjoy the excitement and entertainment that our casino games and sports betting have to offer, but we are also highly aware of the risks associated with gambling. Gambling should never be seen as a way to structurally earn money or solve financial problems.

We encourage all our players to play responsibly, keep a close eye on their spending, and maintain control. On this page, we explain the steps you can take and the tools we offer to help you continue playing safely.

2. Guidelines for Safe Play

To ensure that gambling remains a fun leisure activity, we recommend observing the following golden rules:

Play only for fun: Treat gambling as entertainment, similar to buying a movie ticket.
Play with money you can afford to lose: Never use money intended for essentials like rent, groceries, or fixed costs.
Do not chase your losses: Never try to win back lost money by increasing your bets. This often leads to larger losses.
Set a budget in advance: Determine the maximum amount you want to spend before you start playing, and stop when this budget is reached.
Keep track of time: Take regular breaks and do not play if you are tired, under the influence of alcohol, or emotionally unstable.

3. Tools for Self-Control

Carlospin Casino offers various account settings that allow you to regulate your playing behavior yourself. You can activate these features via the 'My Account' menu or by contacting our customer service:

Deposit Limits

This allows you to set the maximum amount you can add to your account per day, week, or month. Once the limit is reached, further deposits are blocked until the period has elapsed.

Loss Limits

This allows you to set a maximum limit on the amount you can lose over a certain period. Note: this is based on your initial deposit, excluding accumulated winnings.

Session Limits

Limit the amount of time you are allowed to be logged into our platform per session or per day. You will be automatically logged out once the time limit is reached.

Time-Out (Short Break)

Need a breather? With a time-out, you can temporarily block your account for a period of 24 hours up to 6 weeks.

4. Self-Exclusion

If you feel you are losing control and gambling is having a negative impact on your life, we strongly recommend using our Self-Exclusion feature.

With self-exclusion, you block your account for a longer period, ranging from 6 months to permanently (for life). During this period you cannot log in, make no deposits, and will no longer receive marketing material from us. You can request a self-exclusion directly via your account settings or by emailing our customer service. Please note: this decision is irreversible during the chosen period.

5. Protection of Minors

Gambling is strictly prohibited for persons under 18 years of age. Carlospin Casino conducts strict KYC (Know Your Customer) checks to verify the age and identity of our players.

We advise parents and guardians to install internet filters or monitoring software (such as CyberPatrol or Net Nanny) to prevent minors from accessing gambling sites.

6. Help and Professional Support

Gambling addiction is a serious problem, but you are not alone. If you suspect your gambling behavior is becoming problematic, seek professional help and advice immediately. There are various independent organizations that offer free and anonymous support:

AGOG (Stichting Anonieme Gokkers Omgeving Gokkers): Self-help organization in the Netherlands. (www.agog.nl)
Loket Kansspel: The central support center for gambling problems in the Netherlands. (www.loketkansspel.nl)
Gamblers Anonymous: A worldwide community of men and women who share their experiences. (www.gamblersanonymous.org)
Gambling Therapy: A global online service providing practical advice and emotional support. (www.gamblingtherapy.org)

7. Contact Us

Do you have questions about our responsible gaming tools or would you like to set limits immediately? Our well-trained customer service team is ready to assist you discreetly and professionally.

[email protected]

Live Chat (available 24/7 on the website)